GRACE Organization in Depth

Terms and Conditions

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Gorilla Rehabilitation and Conservation Education (GRACE) Center’s relationship with you in regard to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘GRACE’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is PO Box 334, Cumberland Center, ME 04021. GRACE is a 501(c)(3) nonprofit organization (EIN: 46-2308758), incorporated in Georgia. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:
Name
Email
Telephone Number
Address

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States of America.

Privacy Policy

Gorilla Rehabilitation and Conservation Education (GRACE) Center Statement of Privacy.

GRACE is committed to protecting your privacy. This Statement of Privacy applies to GRACE’s website and governs data collection and usage at all GRACE sites and services; it does not apply to other online or offline sites, products or services. Please read the GRACE Statement of Privacy. GRACE has an eCommerce component to the website. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of Your Personal Information

As an e-Commerce website, GRACE collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by GRACE is used solely for the purpose of billing and shipping your online purchases. GRACE does not collect any information about your computer hardware and software.

GRACE encourages you to review the privacy statements of websites you choose to link to from GRACE so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the GRACE website.

Use of Your Personal Information

GRACE and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that GRACE may also use personal information to inform you of other products or services available from GRACE and its affiliates. GRACE may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. GRACE does not sell, rent or lease its customer lists to third parties.
We occasionally hire other companies to provide limited services on our behalf, such as processing transactions and performing statistical analysis of our services, as well as contact storage and communications (see here and here). We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

GRACE does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

GRACE may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on GRACE or the site; (b) protect and defend the rights or property of GRACE including its website; or (c) act under exigent circumstances to protect the personal safety of users of GRACE or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which GRACE or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. GRACE abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data.

Control Your Personal Information

GRACE offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing info@gracegorillas.org. Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from GRACE by responding directly to any email you receive with a request to remove you from the mailing list.

Security of Your Personal Information

GRACE is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through encryption throughout.

Changes to this Statement

GRACE will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how GRACE will use your personal information, GRACE will prominently post such changes prior to implementing the change. GRACE encourages you to periodically review this Statement to be informed of how GRACE is protecting your information.

Equal Employment Opportunity Statement

The Gorilla Rehabilitation and Conservation Education Center, hereinafter referred to as “GRACE”, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GRACE complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

GRACE expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GRACE’s employees to perform their job duties may result in discipline up to and including discharge.

501(c)(3) Determination Letter

GRACE Store Return Policy

Refund/Exchange Policy

We offer a 30-day Money Back Guarantee on almost every product we offer. Please email info@gracegorillas.org within 30 days of purchase date to organize a return.
Return merchandise to:
GRACE Center, Inc.
PO Box 334
Cumberland Center, ME 04021

Order Cancellation Policy

Please submit any cancellation via email to info@gracegorillas.org within 1 business day.

Email cancellations must contain the following: First name, last name, email address, items you’d like removed from your order. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Merchandise Warranty Policy

Shipping Costs

Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure

We suggest you contact our team first by sending a question to info@gracegorillas.org to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. Please see Return Policy above for return shipping details.

90-Day Warranty

All products (unless specifically stated otherwise) carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Term/Termination of Web Hosting Agreement

The initial term of this Agreement shall be as set forth in the Order Form (the “Initial Term”). The Initial Term shall begin upon commencement of the Services to Customer. After the Initial Term, this Agreement shall automatically renew. ADDITIONALLY AFTER THE INITIAL TERM, YOU ACKNOWLEDGE, AGREE AND AUTHORIZE GRACEGORILLAS.ORG TO AUTOMATICALLY BILL AND/OR CHARGE ON YOUR CREDIT CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR CANCELLED BY EITHER PARTY AS PROVIDED IN THIS SECTION. The Initial Term and all successive renewal periods shall be referred to, collectively, as the “Term.”

This Agreement may be terminated by either party by giving the other party thirty (30) days prior written notice (subject to an early cancellation fee payable by Customer as provided below), by gracegorillas.org in the event of nonpayment by Customer, by gracegorillas.org, at any time, without notice, if, in gracegorillas.org’s sole and absolute discretion and/or judgment, Customer is in violation of any term or condition of the this Agreement and related agreements, AUP, or Customer’s use of the Services disrupts or, in gracegorillas.org’s sole and absolute discretion and/or judgment, could disrupt gracegorillas.org’s business operations, and/or If you cancel this Agreement prior to the end of the Initial Term or any Term thereafter, you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation, gracegorillas.org shall refund to you all pre-paid fees for basic hosting services (shared, dedicated and/or managed) for the full months remaining after effectiveness of cancellation (i.e., no partial month fees shall be refunded), less any setup fees and any discount applied for prepayment, you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term (other than basic hosting fees as provided in (ii) above) and (iii) you shall pay an early cancellation fee of $50.00. Any cancellation request shall be effective thirty (30) days after receipt by gracegorillas.org, unless a later date is specified in such request.


gracegorillas.org may terminate this Agreement if the Services are prohibited by applicable law, or become impractical or unfeasible for any technical, legal or regulatory reason, by giving Customer as much prior notice as reasonably practicable or immediately by giving written notice to Customer, if gracegorillas.org determines in good faith that Customer’s use of the Customer website or the Customer Content violates any term or condition. If gracegorillas.org cancels this Agreement prior to the end of the Term for your breach of this Agreement and related agreements, the Customer’s use of the Services disrupts, gracegorillas.org shall not refund to you any fees paid in advance of such cancellation and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation; further, you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term and gracegorillas.org shall have the right to charge you an administrative fee of $50.00.

Upon termination of this Agreement for any cause or reason whatsoever, neither party shall have any further rights or obligations under this Agreement, except as expressly set forth herein. Termination of this Agreement and retention of pre-paid fees and charges shall be in addition to, and not be in lieu of, any other legal or equitable rights or remedies to which gracegorillas.org may be entitled.

GRACE Store Out of Stock Policy

The most important thing to keep in mind when ordering is that our stock balances fluctuate with sales demand and stock that we receive from the manufacturers. If the item is identified as “Out of Stock”, please email us at info@gracegorillas.org about whether we can special order the item for you. If this is the case, we will ship it to you as soon as we get it. Most items ship within 2 weeks.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.

Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.

Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.

You're about to head to our online store.

Our apparel manufacturer is based in the UK and
uses UK sizes. Please be aware as you shop!

To see a sizing comparison guide, click here.
For questions, please email us at
info@gracegorillas.org.

Female

Born: 2006 (estimated) Rescued: 2006

Tumaini means “hope” in Kiswahili. Rescued from poachers near Goma in 2006, Tumaini was very young, between three and six months old, and in poor health. Tumaini is a peaceful and very social member of the group at GRACE, but can become protective of her food, especially her favorite – wild bananas. Tumaini seems to want to be the most dominant gorilla in her age group and likes to display often to show off. She is shorter than other gorillas her size, which may be a result of stunted growth from malnutrition experienced at an early age.

Male

Born: 2010 (estimated) Rescued: 2011

Shamavu was carried around for weeks in a small backpack while his captors searched for a potential buyer. Once confiscated, he received medical attention in Virunga National Park and then was transferred by plane to GRACE. Shamavu is the youngest male in the group of 14 gorillas at GRACE. He’s full of restless energy with an inexhaustible eagerness to play. He and male Lubutu are best pals and they’re often seen wrestling and chasing each other up trees, around stumps and through their night quarters. Shamavu boasts thick dark hair and striking eyes. Watch Shamavu’s trip to GRACE.

Female

Born: 2002 (estimated) Rescued: 2005

Confiscated near Goma in eastern DR Congo, Serufuli was named after a North Kivu, DR Congo governor. She was between two and three years of age when she was rescued. Serufuli is a beautiful gorilla that is described by staff as kind. She is one of the quieter gorillas and rarely causes a stir, but she has close friendships with both of the highest-ranking females at GRACE — Pinga and Mapendo — and can influence who is seen as the dominant female by the group.

Female

Born: 2003 (estimated) Rescued: 2005

From the moment Pinga was rescued from poachers, her rescuers knew that she was a gorilla destined to be in charge! Pinga has always been very “wild-like” in that she is not human-oriented — a promising quality that will make her a strong candidate for reintroduction. Pinga is the oldest female at GRACE and led the group for several years before male Kighoma came of age. She is still one of the highest-ranking females in the group, but now jockeys for the alpha female role with Mapendo. Pinga has been the loving surrogate mother to almost every orphan gorilla at GRACE.

Female

Born: 2009 (estimated) Rescued: 2010

When Ndjingala was barely one year old, she was rescued from captors who were trying to sell her illegally. She was in bad shape when she was found. Her captors had tied her using a rope around her waist, which had worn deep cuts into her hips – plus she was sick. Fortunately, Ndjingala’s health slowly improved. Ndjingala loves to play and climb trees, and has a bit of a goofy side. She has started to be interested in mothering younger gorillas and often carries them around on her back.

 

Female

Born: 2010 (estimated) Rescued: 2011

Muyisa was rescued in 2011 on the border of Rwanda and DR Congo. She was taken into Rwanda, and then due to insecurity could not return to her home in DR Congo for three years. During this time, she lived alone with only a human caregiver and she unfortunately suffered from stress and pulled out much of the hair on her head as a result. Remarkably, when Muyisa met the group at GRACE, the gorillas physically embraced her and she integrated seamlessly into the group. Today, she is a confident young female who loves playing with gorillas her age.

Female

Born: 2004 (estimated) Rescued: 2007

Mapendo, whose name means “great love” in Kiswahili, was about three years old when she was confiscated from poachers in December of 2007. She is a tough girl, and very smart. She occasionally uses tools, including branches which she uses to rake in food out of her reach when her caregivers are not looking! Mapendo is one of the highest-ranking females in the GRACE group, jockeying for the role of alpha female with Pinga.

Female

Born: 2015 (estimated) Rescued: 2016

Lulingu is the youngest gorilla at GRACE, and is really adorable. All of the older females love Lulingu and try to carry her whenever her surrogate mother Pinga will let them. The GRACE caregivers think Lulingu (sometimes called “Luli”) is the perfect little gorilla because she always takes her food and medicine and loves the forest. She is adventurous and loves to climb high in trees. Lulingu has always had an independent nature — on her first day in the forest, she immediately climbed a tree and made her own nest! See her full story here.

Male

Born: 2009 (estimated) Rescued: 2011

When Lubutu was about one and a half, he was rescued by the wildlife authority from four people illegally trying to sell him. He was extremely sick at the time from eating human foods. Despite his rough start, Lubutu adapted well to life at GRACE. Lubutu is now healthy and happy. He is silly and gentle and has endeared himself to every person who has met him. Lubutu is growing up and starting to show more silverback-like behavior, but he still loves to play — especially chasing and wrestling games with his best friend Shamavu!

Male

Born: 2006 (estimated) Rescued: 2008

Kighoma was held captive in near the Tayna Nature Reserve in eastern DR Congo by a militia group. Such groups often keep young gorillas and other wildlife as mascots. He was rescued by a man named Kighoma, the brother of a local king, so that is how he got his name.Kighoma is the oldest of the males at GRACE and is currently the alpha male. He is a gentle leader, always looking out for the safety of the other gorillas in the group.

Female

Born: 2012 (estimated) Rescued: 2014

Kalonge was confiscated by the Congolese wildlife authority in 2014 after villagers discovered her caught in a snare. Today, she is one of the boldest members of the GRACE group. She is an energetic, rough-and-tumble gorilla who likes to play and have her own way. Kalonge can be a trouble-maker with high-ranking females like Pinga, because she wants to be in charge! Despite her leadership aspirations, little Kalonge has many friends and loves to play all day every day!

Female

Born: 2003 (estimated) Rescued: 2004

Itebero was only about one-and-a-half years old when she was confiscated from poachers. She was named after the village in eastern DR Congo where she was rescued. Itebero is considered the smartest gorilla at GRACE by caregivers. She uses tools such as branches to help her access food out of her reach. She even has used the advanced “hammer-and-anvil” technique of cracking palm nuts to get to the oil inside, a method previously thought to be restricted to chimpanzees who are known for their tool-using abilities. Itebero’s tool use even made headlines!

Female

Born: 2007 (estimated) Rescued: 2009

On the day she was rescued, Amani was found stuffed into a plastic bag and was very dehydrated. She had a bullet lodged in her right leg as a result of the poaching incident that killed her family. While she is still a little slow and walks with a limp, she has healed well. Many of the GRACE caregivers believe that Amani is the most beautiful gorilla at GRACE because of her pretty face and sweet personality. She loves to play with the younger gorillas and is a peacemaker after conflicts within the group.

Female

Born: 2011 (estimated) Rescued: 2012

Isangi’s family was killed by poachers when she was around 9 months old. Isangi is tough young gorilla for surviving the ordeal that took her from her family group. She walks around almost as if she is the dominant female, like nothing can harm her. She is quite mischievous, and really loves her food. She tries to sneak tasty treats from the caregiver’s food buckets, and will even try and steal food from other gorillas.p.